Workforce optimization
id:
workforce-optimization-268-18181814
title:
Workforce optimization
text:
Workforce optimization (WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. It is used by call centers to improve workforce management and agent performance.
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Workforce_optimization
date created:
date modified:
2024-01-16T18:42:07Z
main entity:
{"identifier":"Q25324631","url":"https://www.wikidata.org/entity/Q25324631"}
image:
fields total:
13
integrity:
13