Virtual queue
id:
virtual-queue-189-14310820
title:
Virtual queue
text:
Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. Virtual queue systems allow callers to receive callbacks instead of waiting in an ACD queue. This solution is analogous to the “fast lane” option used at amusement parks, suc
brand slug:
wiki
category slug:
encyclopedia
description:
Method of managing a queue of customers
original url:
https://en.wikipedia.org/wiki/Virtual_queue
date created:
2006-09-16T10:52:28Z
date modified:
2024-09-09T08:52:52Z
main entity:
{"identifier":"Q7935156","url":"https://www.wikidata.org/entity/Q7935156"}
image:
fields total:
13
integrity:
15