Service recovery
id:
service-recovery-295-11538219
title:
Service recovery
text:
Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. It is the action a service provider takes in response to service failure. By including customer satisfaction in the definition, service recovery is a thought-out, planned process of returning aggrieved/dissatisfied customers to a state of satisfaction with an organization/service. Service recovery differs from complaint management in its focus on immediate re
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Service_recovery
date created:
date modified:
2022-08-05T16:56:21Z
main entity:
{"identifier":"Q17080186","url":"https://www.wikidata.org/entity/Q17080186"}
image:
fields total:
13
integrity:
13