Service-level agreement
id:
service-level-agreement-299-3877592
title:
Service-level agreement
text:
A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.
The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with cust
brand slug:
wiki
category slug:
encyclopedia
description:
Official commitment between a service provider and a customer
original url:
https://en.wikipedia.org/wiki/Service-level_agreement
date created:
date modified:
2024-04-16T19:45:53Z
main entity:
{"identifier":"Q869830","url":"https://www.wikidata.org/entity/Q869830"}
image:
fields total:
13
integrity:
14