Proactive communications
id:
proactive-communications-166-7253591
title:
Proactive communications
text:
Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty. It is related to the organizational psychology term proactivity, which states that individuals should act based on anticipatory behavior rather than reacting to situations. The strategy is used to provide customer care and build credibility through personalized customer management to anticipate common inquiries. It is used to reduce customer frustration and mitigate customer service issues b
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Proactive_communications
date created:
2016-07-07T02:41:36Z
date modified:
2024-08-29T22:36:20Z
main entity:
{"identifier":"Q27898083","url":"https://www.wikidata.org/entity/Q27898083"}
image:
fields total:
13
integrity:
14