OTRS
id:
otrs-280-16102001
title:
OTRS
text:
OTRS is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers. There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third
brand slug:
wiki
category slug:
encyclopedia
description:
Service management software
original url:
https://en.wikipedia.org/wiki/OTRS
date created:
date modified:
2024-03-21T21:59:13Z
main entity:
{"identifier":"Q369550","url":"https://www.wikidata.org/entity/Q369550"}
image:
{"content_url":"https://upload.wikimedia.org/wikipedia/commons/c/c2/Live_Information.jpg","width":1440,"height":954}
fields total:
13
integrity:
15