Knowledge-centered support
id:
knowledge-centered-support-178-13324912
title:
Knowledge-centered support
text:
Knowledge-Centered Service is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of service organizations. Its methodology is to integrate use of a knowledge base into the workflow. While the legacy of KCS lies in customer support organizations, the methodology is now being adopted across all the functions of business, as noted in the latest version of th
brand slug:
wiki
category slug:
encyclopedia
description:
Service delivery method
original url:
https://en.wikipedia.org/wiki/Knowledge-centered_support
date created:
2006-07-15T02:33:55Z
date modified:
2024-09-04T18:31:22Z
main entity:
{"identifier":"Q6423280","url":"https://www.wikidata.org/entity/Q6423280"}
image:
fields total:
13
integrity:
15