IT service management
id:
it-service-management-184-19133432
title:
IT service management
text:
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement
brand slug:
wiki
category slug:
encyclopedia
description:
Management of information technology services that meet the needs of a business
original url:
https://en.wikipedia.org/wiki/IT_service_management
date created:
2004-11-04T18:16:51Z
date modified:
2024-09-07T13:57:50Z
main entity:
{"identifier":"Q1481411","url":"https://www.wikidata.org/entity/Q1481411"}
image:
fields total:
13
integrity:
15