Emotional labor
id:
emotional-labor-176-450860
title:
Emotional labor
text:
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling
brand slug:
wiki
category slug:
encyclopedia
description:
Work managing feelings and expressions
original url:
https://en.wikipedia.org/wiki/Emotional_labor
date created:
2004-06-18T01:58:46Z
date modified:
2024-09-03T22:12:52Z
main entity:
{"identifier":"Q1044045","url":"https://www.wikidata.org/entity/Q1044045"}
image:
fields total:
13
integrity:
15