Eight dimensions of quality
id:
eight-dimensions-of-quality-262-10987039
title:
Eight dimensions of quality
text:
Eight dimensions of quality were delineated by David A. Garvin, formerly C. Roland Christensen Professor of Business Administration at Harvard Business School, and may be used at a strategic level to analyze product quality characteristics. Garvin, who died on 30 April 2017, was posthumously honored with the prestigious award for 'Outstanding Contribution to the Case Method' on 4 March 2018. Some of the dimensions are mutually reinforcing, whereas others are not: improvement in one may be at the
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wiki
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encyclopedia
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original url:
https://en.wikipedia.org/wiki/Eight_dimensions_of_quality
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date modified:
2023-02-16T10:08:35Z
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13
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