Customer interaction management
id:
customer-interaction-management-250-1450431
title:
Customer interaction management
text:
Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation. Customer Interaction Management systems handle communication across multiple different channels, such as e-mail, SMS, telephone, Instant Messaging, whitemail and soc
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Customer_interaction_management
date created:
date modified:
2024-02-01T06:00:00Z
main entity:
{"identifier":"Q5196462","url":"https://www.wikidata.org/entity/Q5196462"}
image:
fields total:
13
integrity:
13