Customer experience
id:
customer-experience-183-4749542
title:
Customer experience
text:
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be describe
brand slug:
wiki
category slug:
encyclopedia
description:
Interaction between an organization and a customer
original url:
https://en.wikipedia.org/wiki/Customer_experience
date created:
2008-05-14T21:00:10Z
date modified:
2024-09-06T17:02:16Z
main entity:
{"identifier":"Q984142","url":"https://www.wikidata.org/entity/Q984142"}
image:
fields total:
13
integrity:
15