Customer delight
id:
customer-delight-198-8239211
title:
Customer delight
text:
Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition.
In the past customer satisfaction has been seen as a key performance indicator. Customer satisfaction measures the extent to which the expectations of a custom
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Customer_delight
date created:
date modified:
2023-06-06T14:32:20Z
main entity:
{"identifier":"Q17009646","url":"https://www.wikidata.org/entity/Q17009646"}
image:
fields total:
13
integrity:
13