Customer communications management
id:
customer-communications-management-198-10241070
title:
Customer communications management
text:
Customer Communications Management (CCM) is a software that companies uses to communicate with the customers. Originally, customer communications referred to printed documents, archived digital documents, and email. Organizations' digital transformation of customer communications expanded communication distribution including SMS, in-app notifications, responsive design mobile experiences and messages over common social media platforms.
brand slug:
wiki
category slug:
encyclopedia
description:
Software for managing customer communications
original url:
https://en.wikipedia.org/wiki/Customer_communications_management
date created:
date modified:
2024-02-10T05:15:51Z
main entity:
{"identifier":"Q5196447","url":"https://www.wikidata.org/entity/Q5196447"}
image:
fields total:
13
integrity:
14