Contact center telephony
id:
contact-center-telephony-288-2032659
title:
Contact center telephony
text:
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI).
brand slug:
wiki
category slug:
encyclopedia
description:
Communication system
original url:
https://en.wikipedia.org/wiki/Contact_center_telephony
date created:
date modified:
2024-04-18T14:35:39Z
main entity:
{"identifier":"Q25312742","url":"https://www.wikidata.org/entity/Q25312742"}
image:
fields total:
13
integrity:
14