Computer-aided call handling
id:
computer-aided-call-handling-315-11703992
title:
Computer-aided call handling
text:
Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in gathering information. The algorithms in the software will depend on the requirements of the service provider, the resources they have available, and the i
brand slug:
wiki
category slug:
encyclopedia
description:
original url:
https://en.wikipedia.org/wiki/Computer-aided_call_handling
date created:
date modified:
2024-01-08T10:21:07Z
main entity:
{"identifier":"Q5157520","url":"https://www.wikidata.org/entity/Q5157520"}
image:
fields total:
13
integrity:
13