Call management
id:
call-management-282-9755272
title:
Call management
text:
Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used. Calls are routed according to the set up of calling features within the given system such as Call queues, IVR menus, Hunt groups and Recorded announcements. Call features provide a c
brand slug:
wiki
category slug:
encyclopedia
description:
Telecommunications
original url:
https://en.wikipedia.org/wiki/Call_management
date created:
date modified:
2023-09-18T01:26:05Z
main entity:
{"identifier":"Q5021628","url":"https://www.wikidata.org/entity/Q5021628"}
image:
fields total:
13
integrity:
14