Brad Cleveland
id:
brad-cleveland-309-16479619
title:
Brad Cleveland
text:
Brad Cleveland is an author, public speaker, and consultant who focuses on customer experience, call centers / contact centers, technical support centers, social media, and other customer-facing environments. He was one of two initial partners in ICMI, joining founder Gordon F. MacPherson, Jr. in 1991. Cleveland was a majority shareholder and served as president and CEO of ICMI from 1996 through June 2008 when ICMI became part of London-based United Business Media. He is author/editor of eight b
brand slug:
wiki
category slug:
encyclopedia
description:
American author
original url:
https://en.wikipedia.org/wiki/Brad_Cleveland
date created:
date modified:
2024-01-29T16:23:21Z
main entity:
{"identifier":"Q4953844","url":"https://www.wikidata.org/entity/Q4953844"}
image:
fields total:
13
integrity:
14